Communication Management Approach
This material now lives at https://projects.bucklerfamily.estate/communication-management-approach/.
About this page type → Read the Docs#prince2-communication
Communication Management Approach — current baseline, 19 Oct 2026
Current baseline, 19 Oct 2026 (PM File v0.1). Where earlier sections on this page differ, this one governs; they are kept as history.
| Stakeholder | Information | Channel | Frequency |
|---|---|---|---|
| Sion | Research findings: new, cuts-against, asks | WhatsApp from Tab (≈3 bubbles) | After every 6-hourly cycle |
| Sion | Emails sent / held, with reasons | WhatsApp from Tab | After each send-flywheel run (weekdays) |
| Sion | Exceptions; decisions needed | WhatsApp from Tab | Same day |
| Sion | Debrief summary (≈5 lines) | WhatsApp from Tab | Each debrief run |
| Family / public | Programme state; evidence | Wiki; bucklerfamily.estate sites | On change; Highlight Reports |
| Public bodies, archives, MP, ICR | Requests, reviews, complaints | Email from Sion’s Gmail | One email per body; ≤1–2 per day |
Rules
- One email per recipient body, covering everything for that body; no cc/bcc.
- UK office hours; reply in the body’s latest thread, to the address it last replied from.
- Before each send: inbox checked; draft read in full; refs, dates and quotes checked; no accusation as fact, threat or admission; no placeholders; no duplicate of a pending request.
- Unconfirmed items marked as unconfirmed; sources named.
- Outside WhatsApp’s 24-hour window: approved template only.
- Cadence changes only with Sion’s agreement (L-007).
- No contact details or SAR replies on public pages.
| Stakeholder | Information | Channel | Frequency | Source |
|---|---|---|---|---|
| Sion Buckler (Executive) | Research findings; decisions needed | WhatsApp from Tab | After every research cycle (every 6 h) | Sion, 18 Oct 15:15 BST |
| Sion Buckler | Exception | WhatsApp from Tab | Same day | PID |
| Family | Programme state | This wiki | Monthly Highlight; Friday page update | 1543 |
| Llandough Community Council (Clerk) | Item 10; s.12 request | Email — sent by Sion | Per event | 2945 |
| HM Land Registry / ICR | ICR/090/26; SAR; OC2 orders | Land Registry contact form — sent by Sion | Per event | 1543 |
| Archives (Glamorgan, NLW, TNA, RCAHMW) | Copies, searches | Email — sent by Sion | Per request | 2922 |
| Public authorities (Vale, WG/Cadw, Heneb, Wales Office, MoD, HMCTS/MoJ) | FOI/EIR, reviews, complaints | Email — sent by Sion | Per statutory date | 1543 |
| MP’s office | Ministry of Justice follow-up | Email — sent by Sion | Per event | 1543 |
| Solicitors | Preservation; file enquiries | Letter/email — sent by Sion | Per event | 3234 |
Rules
- Tab contacts no third party; every external message is sent by Sion.
- Each update names its sources; unconfirmed items are marked as unconfirmed.
- Update cadence changes only with Sion’s agreement (L-007).
- Public pages carry no private contact details or privileged advice.
Page version & change log
Current version: 1.1.0
| Version | Date (UTC) | Editor (human or agent name) | Change | Source / evidence |
|---|---|---|---|---|
| 1.1.0 | 2026-10-19T21:09Z | Tab (for Sion Buckler) | Added current baseline section (19 Oct 2026): Comms: WhatsApp cadence, one email per body, pre-send rules; earlier content kept | Sion Buckler, 21:59 BST 19 Oct 2026 (PRINCE2 update and PM File); sources: send-readiness list, 19 Oct WG letters, research cycle 14, task ledger |
Agents and editors: follow the Editing Protocol.